Customers can onboard themselves, submit new requests, and check whether a request is still queued, in progress, or finished.
DeskPanel
Customer request operations
DeskPanel
Keep every customer request moving from intake to delivery.
DeskPanel gives customers a clear request portal and gives operators a single place to track onboarding, request volume, sync health, and follow-through.
01
Onboard the customer
Capture company details, tier, and the context the team needs before requests land.
02
Collect request signal
Let customers submit requests, mark urgency, and keep a visible status history.
03
Operate from one admin view
Monitor totals, active customers, request sync issues, and AI usage without leaving the app.
Workflow
Built for customer-facing product operations.
The admin surface summarizes customers, request counts, sync errors, and usage so the team can act before requests go stale.
The Convex backend already carries request state, sync status, and webhook plumbing for the handoff into Linear workflows.
Open the working surfaces